CSL in Session: Sticky Situations: Patron privacy, and customer service

Join us for our next CSL in Session, Sticky Situations: Patron privacy, and customer service, on Thursday January 25 at noon MT.

Privacy and confidentiality are core values of librarianship, but what does that mean when we are interacting with our patrons on a day-to-day basis?

Join us for an interactive session as we explore how patron privacy connects to everyday customer service.

After attending this session, attendees will be able to:

• Understand how privacy and confidentiality directly connect to everyday library work.
• Discuss Colorado library law, and how library policies and procedures can guide and support patron interactions.
• Practice real world scenarios to apply learning.

No registration is required. Simply click on the Adobe Connect link listed on the Libraries Learn calendar entry to join the session.