De-escalation Skills Workshop

The Colorado State Library is partnering with Pollock Peacebuilding Systems to provide a De-escalation Skills Workshop on Thursday November 16, 2023 from 10 AM – 12 PM.

This workshop is designed to equip you with the necessary skills and tools to confidently handle tense situations in your daily library work.

In this interactive workshop, we will explore how to balance customer service, while at the same time adhering to organizational policies and interests. You will also learn strategies for promoting personal emotional management and reflective listening tools for acknowledgment and alignment with escalated parties.

We will also cover strategies for explaining your needs while minimizing defensiveness by utilizing basic conflict psychology in de-escalating conflicts. We hope you will join us for this great learning opportunity!

  • This session is geared toward frontline staff.
  • Space for the Zoom class is limited to 25 and is reserved for Colorado library staff only.
  • Due to anticipated demand, the Zoom class will be limited to 3 individuals per library organization. (We will maintain a wait list for cancellations. There will be another session offered in February 2024).
  • To allow for open dialogue, the Zoom class will not be recorded.

 Registration is now open! To register, please email Christine Kreger at!