Ah, the Windows operating system — I love it, I hate it, and when they change it…[sigh]…well, sometimes I question if it is progress or a sideways step backward with a half turn and a flip. One thing is for certain: if you work with patrons in public libraries you are bound to deal with some sort of Windows-related issue at some point. Whether it be for your public access computers or a patron’s device, Windows troubleshooting can be problematic.
That’s why I wanted to share a recent find, The Ultimate Guide to Microsoft Windows 10 Troubleshooting. Structured into 15 chapters, this illustrated, step-by-step guide covers topics like installation, adding apps, and account security. It also addresses troubleshooting errors, including hexadecimal codes (e.g. 0xc00003E9).
After looking through the Guide I decided it certainly needed to be in my Bag of Tricks. If you’re new here, a Bag of Tricks is a virtual toolkit that you create to help familiarize yourself with new technology. Here’s an example of a Bag of Tricks that you can use as a jumping-off point for creating your own: https://padlet.com/kieran/CSLSHAREANDLEARN.
As we talked about in Parts 1, 2, 3 & 4 of this Bag of Tricks series, having resources at your fingertips and a basic familiarity with up-and-coming technology can come in very handy, as well as giving you a bit more confidence.